Ordering & Shipping
Q: How long will it take to receive my order?
- A: Orders typically take 1 business days to process. Once shipped, delivery takes an additional 3~10 business days for Standard Domestic Shipping. You can find full details on our Shipping Policy page.
Q: Where do you ship from?
- A: All our jigs and gear ship directly from our operations center in Castle Hill 2154 NSW.
Q: How much does shipping cost?
- A: We offer free Standard Shipping for all orders over within Australian.
Q: Do you ship internationally?
- A: No, we do not ship outside Australia.
Products & Quality
Q: What makes your jigs different from others?
- A: Our jigs are designed by passionate anglers. We focus on premium components including high-carbon hooks, chip-resistant coatings and hydrodynamic profiles to ensure optimal performance, fall rate, and durability in various water conditions.
Q: What hook brand/material do you use?
- A: We primarily use BBK Hooks to ensure maximum strength and corrosion resistance.
Q: How do I choose the right jig weight for my fishing spot?
- A: Choosing the weight depends on current strength and depth. A good starting point is usually 1 metre for 1 gram of weight. For detailed recommendations, feel free to contact our customer support team!
Returns & Guarantees
Q: What is your return policy?
- A: We offer a 7 day return window from the date of delivery. Items must be unused and in their original packaging. Please review our full Refund & Return Policy for complete details and non-returnable items.
Q: What should I do if my jig arrives damaged or defective?
- A: Contact us immediately at sales@fishingjigs.com.au. We will promptly arrange for a free replacement or a full refund, including return shipping costs.
Q: How long does a refund take?
- A: Once we receive and inspect your returned item, your refund will be processed to your original payment method within 7 business days.
Contact & Business
Q: How can I contact customer support?
- A: You can reach us via email at sales@fishingjigs.com.au or call us at 0286678633 during our business hours, Monday to Friday: 9:30am to 5:00pm.
Q: Are you a real, registered business?
- A: Yes, we are a fully registered business operating under the legal name Presto P/L T/A Fishingjigs at Unit10, 5 Salisbury Road, Castle Hill NSW 2154. Our business details are available on our About Us page.